INKWAYPOST Return&Refund Policy
Effective Date: December 5, 2025
**1. Damaged or Lost Orders**
Because our products are mailed internationally, unexpected postal issues may occur.
We will offer a **free reshipment or refund** if:
* The postcard arrives **damaged**, or
* The postcard is **lost in transit** (no tracking update for 30 days or more).
Please contact us with your order number and a photo (if applicable).
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## **2. Incorrect or Missing Information**
If an order cannot be delivered due to:
* Wrong or incomplete recipient address,
* Missing postal information,
* Customer input errors,
we unfortunately **cannot provide a refund**, but we can resend the order at a discounted rate.
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## **3. Personalized or Custom Messages**
Since postcards with personalized messages are customized specifically for you, they **cannot be returned or refunded** once they are printed or mailed.
If you need to change your message, please contact us **within 12 hours** after placing the order.
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## **4. Order Cancellation**
You may cancel your order **within 12 hours** of purchase.
After the postcard has been printed or mailed, the order can no longer be canceled or refunded.
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## **5. Delivery Time**
Delivery times vary by destination and postal service. We cannot issue refunds for delays caused by:
* Customs processing
* Local postal service delays
* Holidays or unforeseen events
However, we will do our best to assist you if your package is significantly delayed.
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## **6. How to Request a Refund**
Please contact us at:
📧 **[[email protected]]**
Include:
* Your order number
* A brief description of the issue
* Photos (if the item arrived damaged)
We typically respond within **24–48 hours**.
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## **7. Additional Notes**
* Refunds will be issued to the **original payment method**.
* Once a refund is processed, it may take **5–10 business days** for your bank or payment provider to complete the transaction.
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